Our Warranty
Casual Patio Design Center, Inc.
warranties repairs it has made for a period of one year and reserves
the right to repair or replace the item at it's sole discretion.
Slings and Cushions:
We warranty Slings and Cushions for
one (1) year from date of purchase against any manufacturing
defects. Items purchased from another vendor to complete your order
may be covered by that manufacturers' warrant, in which case we will
act as your agent to have the item repaired or replaced.
Other Parts and Accessories:
Cushion fill, cushion fabric, coiled steel spring rocker mechanisms,
glides, stainless steel or aluminum hardware, metal umbrellas and
all umbrella bases are covered for one year from the date of
purchase. Umbrella frames and
mechanisms are not covered for damage caused by wind or other storm
damage.
What is NOT Covered:
Failure caused by unreasonable use and
abuse.
Failure caused by neglect to provide reasonable and necessary
care.
Normal fading of fabrics or upholstery
Acts of Nature
Glass table tops
Repairs made by anyone other than Casual Patio Design Center, Inc
Repair and Return Services:
The customer should inspect order at
time of delivery and note any damages on the bill of lading or
delivery ticket. No claim by purchaser shall be valid unless Casual
Patio Design Center, Inc. receives notice, in writing, within ten
(10) days of customer's receipt of the order. A photograph of
the damaged item may be requested. Casual Patio Design Center,
Inc. will not accept returned merchandise without issuing prior
written approval. Service may be provided at the customer's site or
at our facility in Clearwater, FL. Casual Patio Design Center,
Inc will be responsible for freight on warranty claims for a period
of one year.
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